Recent Posts

Common Mold Issues

11/14/2018 (Permalink)

Mold Remediation Common Mold Issues Suspect Mold? "WE ARE HERE TO HELP!"https://www.SERVPRObeverlycapeann.com/restoration-training-certifications

Any home or commercial business can quickly become infested with mold with the introduction of a water source, like a roof or plumbing leak. Mold can spread throughout a property in as little as 48-72 hours and can produce allergens and irritants that have the potential to cause other health effects.  

If you suspect that your home or business has a mold problem, SERVPRO Professionals can inspect and assess your property. If mold is found, they have the training, equipment, and expertise to handle the situation.

SERVPRO of Beverly/Cape Ann:

Understanding Mold

Microscopic mold spores exist almost everywhere, outdoors and indoors, making it impossible to remove all mold from a home or business. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or on a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. 
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return. 
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

Common Mold Misconceptions

With sensational news stories and misleading advertising, you can easily understand why so many people are misinformed about indoor mold. Learn the facts about mold and the mold remediation process.

Commercial Biohazard

11/14/2018 (Permalink)

At SERVPRO of Beverly/Cape Ann, we understand that any type of exposure to biological and chemical contaminants can pose some serious health threats and consequences. In a commercial setting, any type of sewage backup, blood cleanup or even chemical spill, can place YOU and all of the inhabitants of the area at risk. Upon recognizing the situation, your primary focus should be safety. After the area has been critically assessed, you should be well versed in the do’s and don’ts after a contamination.

What to Do After a Contamination

  • Stay out of affected areas.
  • Call emergency service personnel if the situation is life-threatening.
  • Treat all bodily fluids as if they are contaminated.
  • Turn off the HVAC system if there is sewage damage.

What Not to Do After a Contamination

  • Don’t leave wet fabrics in place. Hang furs and leather goods.
  • Don’t leave books, magazines, or other colored items on wet carpet or floors.
  • Don’t use your household vacuum to remove water.
  • Don’t use television or other household appliances.
  • Don’t turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Situations that contain any biohazardous material or spills, should not be handled lightly. At SERVPRO of Beverly/Cape Ann, we care about our local community, as well as all of those that live in the area. If you have any questions, or would like to contact one of our professionals, please call 978-927-8665 or visit our website.

Winter Storm Safety Tips

11/14/2018 (Permalink)

Winter Storm Safety Tips

Winter storms in New England can range from freezing rain and ice, to a moderate snowfall over a few hours, to blizzard conditions with blinding wind-driven snow that can last several days.

What Are Winter Storms?

Winter storms can include large snow accumulation, extremely cold temperatures, coastal flooding, beach erosion and heavy, wet snow or ice.

Why Prepare?

Extreme winter weather can shut down an entire region. It can lead to roof collapses, communications disruptions and power outages. Winter storms are associated with storm-related deaths caused by:

  • Automobile accidents 
  • Heart attacks due to overexertion 
  • Freezing to death; and
  • Carbon monoxide incidents 

To minimize the dangers associated with winter storms, take the proper safety precautions to protect yourself and your family.

Winter Storm Watches and Warnings

The National Weather Service issues watches and warnings for winter storms and blizzards to alert the public of potential winter storms. It is important to understand the difference between these warnings so you know what to do to stay safe:

Winter Storm Watches 

It is likely that winter storm warning, blizzard warning, or ice storm warning criteria will be met due to the conditions of an upcoming storm.

Winter Storm Warning 

6” of snow or more in a 12-hour period (or 8” of snow or more in a 24-hour period) expected within next 12 to 36 hours.

Blizzard Warning — Sustained wind gusts greater than or equal to 35 mph AND considerable falling and/or blowing snow, resulting in reduced visibility of less than 1/4 mile for at least three hours.

Ice Storm Warning — ½ inch or more of freezing rain.

Before a Winter Storm
  • Be informed by receiving alerts, warnings, and public safety information before, during, and after emergencies. Download the Massachusetts Alerts app.
  • Create and review your family emergency plan.
    • If you receive medical treatments or home health care services, work with your medical provider to determine how to maintain care and service if you are unable to leave your home for a period of time.
  • Assemble an emergency kit. Add seasonal supplies to your emergency kit, such as extra winter clothing and blankets.
  • Follow instructions from public safety officials.
  • Prepare for possible power outages.
    • Fully charge your cellphone, laptop, and other electronic devices before a storm if power outages are expected.
    • Consider purchasing a generator to provide power during an outage. Follow the manufacturer’s instructions and learn how to use it safely before an outage.
  • Prepare your home for possible emergencies.
    • Remove dead or rotting trees and branches around your home that could fall and cause injury or damage.
    • Clear clogged rain gutters to allow water to flow away from your home. Melting snow and ice can build up if gutters are clogged with debris.
    • Ensure your smoke and carbon monoxide alarms are working and have fresh batteries.
    • Maintain heating equipment and chimneys by having them cleaned and inspected every year.
    • Make sure your home is properly insulated. Caulk and weather-strip doors and windows to keep cold air out. Install storm windows or cover windows with plastic from the inside to provide insulation.
    • Ensure you have sufficient heating fuel and consider safe backup heating options such as fireplaces or woodstoves.
  • Ensure your vehicle is ready for safe winter driving. Keep the gas tank at least half-full and have a Winter Emergency Car Kit in the trunk.
During a Winter Storm
  • Minimize outdoor activities. Drive only if it is absolutely necessary. If you must drive, utilize MEMA’s winter driving safety tips.
  • Keep your pets safe with Winter Pet Safety Tips.
  • Dress for the season to protect against the elements. Dress in several layers of loose-fitting, lightweight clothing instead of a single heavy layer. Outer garments should be tightly woven and water repellent. Wear a hat, mittens (not gloves) and sturdy waterproof boots to protect your extremities. Cover your mouth with a scarf to protect your lungs.
  • During extreme cold weather, follow our extreme cold safety tips.
  • Watch for signs of frostbite and hypothermia.
After a Winter Storm
  • Continue to monitor media for emergency information.
  • Follow instructions from public safety officials.
  • Call 9-1-1 to report emergencies, including downed power lines and gas leaks.
  • Check with your local authorities or call 2-1-1 to find locations of warming centers or shelters near you or for other storm-related questions.
  • In the event of power outages during cold weather, you may need to go to a warming center or emergency shelter to stay warm. Report power outages to your utility company.
  • Stay away from downed utility wires. Always assume a downed power line is live.
  • Stay off streets and roads until they are clear of snow.
  • Use caution and take frequent breaks when shoveling snow to prevent overexertion. Overexertion can bring on a heart attack—a major cause of death in the winter.
  • Clear exhaust vents from direct vent gas furnace systems to avoid carbon monoxide poisoning. Make sure your carbon monoxide detectors are working as it is a silent, odorless, killer.
  • Clear snow from around vehicle exhaust pipes before starting the vehicle to avoid carbon monoxide poisoning.
  • Make sure emergency generators or secondary heating systems are well ventilated because their fumes contain carbon monoxide. See more Generator Safety Tips.
  • Dig out fire hydrants and storm drains in your neighborhood.
  • Check your roof and clear accumulated snow to avoid roof collapses.
  • Don’t park too close to corners so public safety vehicles and plows can maneuver safely.
  • Be aware of children playing in the streets, particularly climbing on or running out from behind large snowdrifts. Parents should remind their children to be aware of plowing operations and traffic.
  • Be a good neighbor. Check on family, friends, and neighbors, especially the elderly, those who live alone, those with medical conditions and those who may need additional assistance.

After the storm, "We ARE HERE TO HELP!"  Call 978-927-8665 to reach us 24/7 for your water/fire/storm/smoke disasters! https://www.SERVPRObeverlycapeann.com/

THE BEST EQUIPMENT FOR YOUR WATER DAMAGE!

11/14/2018 (Permalink)

Why SERVPRO THE BEST EQUIPMENT FOR YOUR WATER DAMAGE! We use up to date technology and equipment to restore your home or business!

The Best Equipment for Your Water Damage

Pictured here are floor drying mats. We are constantly training our crews to use the best solutions in resolving your water damage.

Any type of water damage has the potential to cause serious structural and indoor air quality  problems if not properly taken care of.

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO® of Beverly/Cape Ann has the equipment, training and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss. SERVPRO® of Beverly/Cape Ann will answer your call with fast action and a full arsenal of drying equipment. Here are a few of the tools used by your local SERVPRO® of Beverly/Cape Ann Professionals.

  • Moisture Sensors are used to detect moisture in carpets, baseboards and Moisture Meters (pictured) are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing the SERVPRO® of Beverly/Cape Ann Professionals to monitor the drying process.
  • Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO® of Beverly/Cape Ann can calculate and create an environment most conclusive to drying.

SERVPRO® of Beverly/Cape Ann (978-927-8665) has the training and equipment to help make it "Like it never even happened."

We can "Sense" Water for you!

11/14/2018 (Permalink)

Even small water damages have the potential to cause serious structural and indoor  air quality  issues  over time.

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO® of Beverly/Cape Ann has the equipment, training and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss. When time matters, technology and equipment must be counted on to perform. SERVPRO® of Beverly/Cape Ann will answer your call with fast action and a full arsenal of drying equipment. Here are a few of the tools used by your local SERVPRO® of Beverly/Cape Ann Professionals.

  • Moisture Sensors are used to detect moisture in carpets, baseboards and Moisture Meters (pictured) are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing your SERVPRO® of Beverly/Cape Ann Franchise Professionals to monitor the drying process.
  • Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO® of Beverly/Cape Ann can calculate and create an environment most conclusive to drying.
  • When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.

What is the bottom line? SERVPRO® of Beverly/Cape Ann (978-927-8665) has the training and equipment to help make it "Like it never even happened."

Emergency Water Damage Service: WE WORK HOLIDAYS, 24 hours a day, 7 days a week for you!

11/13/2018 (Permalink)

Water Damage Emergency Water Damage Service:  WE WORK HOLIDAYS, 24 hours a day, 7 days a week for you! Water Damage knows no Holidays! We are available 24/7 for your water damage emergencies!https://www.SERVPRObeverlycapeann.com/water-cleanup

SERVPRO of Beverly/Cape Ann is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today: 978-927-8665

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Beverly/Cape Ann has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Beverly/Cape Ann

SERVPRO of Beverly/Cape Ann specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO™s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property

Furnace Puff Back: A Difficult Mess

11/13/2018 (Permalink)

Despite the increasing number of viable alternative heating methods available on the market, a large number of people in Massachusetts and New England still rely on oil furnaces to heat their homes and businesses. Modern heating systems are very reliable and dependable; most issues can be readily addressed by a qualified professional. Unfortunately, the malfunction commonly known as the "puff back" is not so easily dealt with.

A puffback is an explosion inside the burner chamber of the furnace, similar to the backfiring of a car. While there are a number of causes - such as excessive debris or a buildup of oil fumes prior to burner ignition - the resulting explosion can shoot soot and debris through the furnace's exhaust system...and into your home.

This soot is not just a powder-like substance; instead, it is black, sticky and will include a mixture of oil that is difficult to clean. Walls, ceilings, carpets, furniture and curtains are coated with a fine film of soot and smoky streaks. Typically, the damage is worse with a forced-air -heating system or central air-conditioning, because the duct work provides a path through the house, even into closets. In addition to the soot, a puff back causes a foul odor to permeate your home. Oil-based soot is extremely difficult to remove and needs to be cleaned as soon as possible.

Fortunately, SERVPRO of Beverly/Cape Ann has the knowledge and experience to take care of difficult problems such as this. Since each puffback situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your home or business, while also treating your family with empathy and respect and your property with care.

In the event of a puffback - or any fire, smoke or water emergency - SERVPRO of Beverly/Cape Ann is just a phone call away.

Call us today at 978-927-8665!

SERVPRO of Beverly/Cape Ann awarded The Director's Bronze Award!

11/7/2018 (Permalink)

Community SERVPRO of Beverly/Cape Ann awarded The Director's Bronze Award! Thanks to you Beverly/Cape Ann Customers!

Thank you Beverly/Cape Ann for helping us achieve this prestigious honor!  The following announcement appeared in The Beverly Patch and reads as follows:

The Beverly Patch

Posted Jul 19, 2018 at 7:10 PM

The following Beverly-area business received awards at the recent SERVPRO convention, held at Walt Disney World Dolphin Resort in Orlando, Fla., from June 25-29.

This and other high-performing franchisees were recognized during an Awards Extravaganza at the annual event, which was attended by nearly 3,000 owners, key staff, and corporate representatives.

- Vincent LaGrassa and Antonio LaGrassa, owners of SERVPRO of Beverly/Cape Ann, received the Director’s Bronze award.

“Running a small business is a challenge,” said Sue Steen, chief executive officer of SERVPRO Industries, Inc., “And SERVPRO understands that. Our annual convention gives us the opportunity to recognize our top performing franchises while we provide each of our individual franchisees with the tools, knowledge and group experience they need to help them excel at building their businesses. Our business owners are an extraordinary group of entrepreneurs. When they succeed, it does more than enhance SERVPRO’s reputation as an industry leader in disaster cleanup, restoration, and remediation services. It also ensures that these dedicated professionals have the tools they need to provide world-class service to their customers and their communities.”

The Awards Extravaganza event was the highlight of a convention packed with learning opportunities. This year’s event theme, “Bring the Brand to Life,” represented the four main areas of focus that help add life to any brand: serve the customer, build the brand, management and leadership. The theme was a thread running through the 70 breakout sessions and three general sessions available to the franchise owners and key team members in attendance.

For more information about SERVPRO of Beverly/Cape Ann, please visit SERVPROofbeverlycapeann.com or give us a call today at 978-927-8665! We look forward to hearing from you and we thank you for giving us an opportunity to earn your business!

Smoke and Soot Information

11/5/2018 (Permalink)

Fire Damage Smoke and Soot Information Fire Damage?

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Beverly/Cape Ann will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?Call Us Today – 978 -927- 8655

Smoke and Soot Information

11/5/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Beverly/Cape Ann will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 978-927-8665